At kingph, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how we use and store that data, and what rights you have as a Filipino player. Please read this page carefully before you create an account.
A clear breakdown of the data we gather, why we need it, and how it is used on the platform.
When you create a kingph account, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and your chosen username. This information is required to verify that you meet the minimum age requirement of 21 years under Philippine gaming regulations, and to maintain a unique, secure account for your use. We do not collect more information than is necessary at the point of registration, and all fields are clearly labelled so you know exactly what you are providing. Your registration data is stored securely and is not visible to other platform users. If you choose to update any of these details later, you can do so through your account settings, subject to identity verification where required.
To comply with Philippine anti-money laundering regulations and to protect all players on the platform, kingph requires identity verification before processing your first withdrawal. During the Know Your Customer (KYC) process, you may be asked to submit a copy of a government-issued photo ID such as a PhilSys card, passport, or driver's licence, alongside a recent selfie for facial comparison purposes. These documents are used solely to confirm your identity and are never shared with third parties for marketing or profiling purposes. All submitted documents are encrypted during transmission and stored in a restricted-access system that can only be accessed by authorised verification personnel. Once your identity has been confirmed, your documents are retained only for as long as legally required under applicable Philippine law.
Every deposit and withdrawal you make through the Finance page generates a transaction record that includes the amount in Philippine pesos, the date and time, the payment channel used, and the transaction status. This financial data is necessary for us to maintain accurate account balances, resolve any payment disputes, and comply with financial reporting obligations under Philippine law. We do not store full bank account numbers or complete e-wallet credentials — only the minimum reference information needed to process and verify your transactions. Your transaction history is accessible to you at all times through your account dashboard, and you can use it to track your own financial activity on the platform. Any unusual transaction patterns may be flagged by our automated monitoring system as part of our anti-fraud and responsible gaming measures.
Yes — when you use kingph, we automatically collect certain usage data to help us improve the platform experience for all Filipino players. This includes the pages you visit, the games or sports events you interact with, the duration of your sessions, and the device type and operating system you are using. We also collect your IP address and approximate location to enforce geographic restrictions and detect potential account security issues. This behavioural data is analysed in aggregate to identify platform improvement opportunities and is not used to build individual marketing profiles without your consent. If you are using the kingph mobile app, additional device permissions may be requested — these will always be clearly explained within the app before you grant them.
When you contact kingph support — whether through our help desk, live chat, or the FAQ page — we retain a record of your enquiry, the information you provided, and the resolution outcome. This allows our support team to provide consistent and informed assistance if you follow up on the same issue, and helps us identify and address recurring platform problems that affect Filipino players more broadly. Support records are not shared externally and are stored in a separate, access-controlled system distinct from your main account data. You may request a summary of your support history at any time by contacting us directly. We only retain support records for as long as they are reasonably needed to serve ongoing platform quality purposes.
kingph uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the site. We may also use analytics cookies to understand how Filipino players navigate the platform, helping us prioritise improvements to pages like the Games, Sports Events, and Finance sections. You can manage non-essential cookie preferences through your browser settings at any time, though this may affect some features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of kingph.
Understanding your data rights and how to exercise them on the kingph platform.
You have the right to request a copy of the personal data that kingph holds about you at any time. This right is protected under the Philippine Data Privacy Act of 2012, and we are committed to responding to access requests within a reasonable timeframe. To submit a data access request, contact our support team using the details available through the FAQ page. We will verify your identity before releasing any personal data to ensure that your information is never disclosed to an unauthorised third party. There is no fee for making a reasonable access request, and we aim to fulfil all requests within 30 days of receipt.
If any of the personal data we hold about you is incorrect, outdated, or incomplete, you have the right to request that it be corrected. You can update basic account information such as your mobile number or email address directly through your account settings without needing to contact support. For changes to identity-verified information — such as your legal name or date of birth — additional documentation may be required to ensure the accuracy of our records. We take data accuracy seriously because incorrect information can affect payment processing, account security, and our ability to provide you with an uninterrupted gaming experience. All correction requests are logged and processed in accordance with our data management procedures.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and no other legal basis applies. However, please be aware that certain data — such as transaction records and identity verification documents — must be retained for a minimum period under Philippine financial regulations, even if your account is closed. If you wish to close your account and request data deletion, contact support through the FAQ page and we will guide you through the process. Data that cannot be immediately deleted due to legal retention requirements will be clearly explained to you at the time of your request. Any data that is eligible for deletion will be removed from active systems promptly upon confirmation.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, kingph will notify affected Filipino players as promptly as practicable and in accordance with our obligations under the Philippine Data Privacy Act. Our notification will include a description of what happened, the types of data involved, and the steps we are taking to address the breach and prevent recurrence. We maintain an incident response plan that is reviewed regularly to ensure our team is prepared to act quickly and effectively in the event of a security incident. If you believe your account has been compromised independently of any platform-wide breach, you should contact support immediately and consider updating your password and linked payment credentials. kingph will never ask you to share your password or full payment details via any communication channel.
Quick, plain-language answers to the privacy questions our members ask most.
Our support team is available 24/7 to help Filipino players with any data privacy concerns. You can also review our full Terms and Conditions or visit the FAQ page for more platform guidance.